Sales Support Administrator

Salary £24,500-26,000 plus commission

Location: Ashburton (Office Based)

Are you a skilled administrator looking for an exciting new adventure?

This is a fantastic opportunity to join our sales support and customer service department. You will be an important part of a high-performing team that works closely with the sales teams and external customers. You will receive all the support you need to get up to speed and benefit from a training programme that will ensure you are successful.

About the role

As a Sales Support Administrator, you will be ensuring that you are delivering excellent service to our customers and sales team. You will be supporting the sales teams by carrying out the administrative functions of the sales order process, such as processing orders, sending renewal quotes, handling customer, publisher and internal queries and handling returns.

You will act as the first point of contact via phone and email, directing queries to the relevant department where necessary.

The ideal candidate will thrive working in a high-pressure environment to meet deadlines while maintaining high standards of accuracy and diligence. You will need to be able to switch between different tasks without losing concentration.

Your role will include, but is not limited to:

Working in an organised way to help account managers with quoting, case building and other administrative tasks.
Handling incoming calls and emails, dealing with them appropriately
Processing and monitoring orders
Creating accurate records, using attention to detail
Working to deadlines.

··

About us

Climb Channel Solutions UK sells software to resellers both in the UK and across Europe, enabling them to provide software, services, and solutions to end users and businesses. We work with many leading global software publishers such as Microsoft, Quest Software, MindManager, Flexera, ManageEngine, and many more.

Climb Channel Solutions UK, based in Devon, is part of Climb Global Solutions (NASDAQ: CLMB) with offices in the USA, Canada, Amsterdam and the UK. We’re an enthusiastic, technically led team that is at the cutting edge of new and exciting technology. We are customer-focused and pride ourselves on offering various solutions; to ensure we can solve our customers’ problems, we invest time in training and personal development. To help the team grow the business, we work hard, giving everyone balance – hybrid working, a personal trainer, yoga and an employee assistance program are just a few of the ways we do this. Having our HQ on the edge of the Dartmoor National Park in the beautiful market town of Ashburton also helps. Colleagues regularly tell us that their teams are why they love their jobs.

Benefits for you

Paid Training
Individual Personal Development Plans
Salary plus commission/bonus schemes
Sick Pay
Holiday Pay
Staff Referral Scheme
Personal Trainer
Yoga
Flexible Working Arrangements
Social Events/Fundraisers/Staff Parties
Life Assurance with MetLife
Employee Assistance Programme for you and your family
Medicash Health Cash Plan

All companies say that they have a great culture – We are proud that this is reality – We put our people first!

About you

You’ll have five GCSE level 4/grade C (or equivalent) and above, including Maths and English. Our most successful people are commercially minded, focused, supportive, pragmatic, and creative. Does this sound like you?

Other traits and skills we’re looking for:

Good verbal and written communication skills in English
Able to use own initiative when dealing with customers
Able to prioritise and re-prioritise during the day to ensure urgent tasks are completed
Able to learn new systems and deal with complicated scenarios logically and strategically and know when to ask for assistance
Friendly, reliable, with good attendance and timekeeping
Problem-solving and judgmental skills
Remain calm under pressure
Customer service skills
Competent user of Microsoft Excel, Outlook and Word
Experience of working in an office environment, handling telephone enquiries by phone and email
Manage time effectively
Able to work as a team
Able to prioritise and re-prioritise during the day to ensure urgent tasks are completed