Product Management Associate

Do you have amazing attention to detail?

Do you enjoy data entry and using databases and Excel to their full potential?

Do you love building customer relationships and have a desire to give them the best experience?

If your answer to these questions is an enthusiastic “yes” then please keep reading!

We are looking for the right person to join our procurement team, this role is a great opportunity for someone wanting to begin their career in the software industry, not only will you be inputting data but you will have a big impact on the success of your role by helping to develop systems that provide benefit to the company and departmental processes, through automation and streamlining.

About us

Climb Channel Solutions UK sells software to resellers both in the UK and across Europe, enabling them to provide software, services, and solutions to end users and businesses. We work with many leading global software publishers such as Microsoft, Quest Software, MindManager, Flexera, ManageEngine, and many more.

Climb Channel Solutions UK based in Devon, is part of Climb Global Solutions (NASDAQ: CLMB) with offices in the USA, Canada, Amsterdam, Ireland, Germany and the UK. We’re an enthusiastic technically led team that is at the cutting edge of new and exciting technology. We are customer-focused and pride ourselves on offering various solutions; to ensure we can solve our customers’ problems we invest time in training and personal development. To help the team grow the business, we work hard giving everyone balance – hybrid working, a personal trainer, yoga and an employee assistance program are just a few of the ways we do this. Having our HQ on the edge of the Dartmoor National Park in the beautiful market town of Ashburton also helps. Colleagues regularly tell us that their teams are why they love their jobs.

At Climb, our team culture is built on collaboration, innovation, and mutual respect. We believe in fostering an environment where everyone feels valued and empowered to contribute their best. Here are some key aspects of our culture and values:

• Teamwork: We thrive on collaboration and believe that the best ideas come from working together. Our team supports each other, shares knowledge, and celebrates successes collectively.
• Integrity: Honesty and transparency are at the core of everything we do. We build trust with our clients and each other by being genuine and ethical in our actions.
• Continuous Learning: We are passionate about growth and development. Whether it’s mastering new technologies or enhancing our skills, we are committed to continuous improvement.
• Customer Focus: Our clients are at the heart of our business. We strive to understand their needs and provide solutions that exceed their expectations.
• Innovation: We embrace cutting-edge technology and encourage creative thinking. Our team is always looking for new ways to solve problems and drive the business forward.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance. We support flexible working arrangements and promote a positive, inclusive workplace.

Join us at Climb, where you’ll be part of a dynamic team that’s not only achieving great things but also having fun along the way!

Benefits for you

• Paid Training
• Individual Personal Development Plans
• Salary plus commission/bonus schemes
• Sick Pay
• Holiday Pay
• Staff Referral Scheme
• Personal Trainer
• Flexible Working arrangements
• Social Events/Fundraisers/Staff Parties
• Group Life Assurance with Unum
• Employee Assistance Programme for you and your family
• Medicash Health Cash Plan

All companies say that they have a great culture – We are proud that this is reality – We put our people first!

About the role

In this role you will work with our suppliers to upload pricing and product information into our systems. The two main parts to the role are, proactively updating products and pricing on a monthly basis based on pricelists that we are sent, or manually updating products on a case by case basis.

We get pricing information sent to us generally in Excel files and pdf quotes, you need to add this information to our system either by manipulating the format and uploading or through manual entry of single product details.

Accuracy of input and a keen eye for detail are a must, having advanced excel skills would be a bonus. This position requires meticulous attention to detail, strong analytical skills, and the ability to collaborate effectively across departments.

Your role will include but is not limited to:

SKU Management & creation: Identify product descriptions, types, vendor information, and pricing to create new product SKUs, processing enquiries (indirectly) from customers for products not already maintained on the product database.

Pricing Updates: Execute one-off and bulk pricing updates as required, ensuring accuracy and timeliness by agreed deadlines

Data Validation: Verify information for accuracy before entering/updating SKUs in the system.

Database Analysis: Analyze reports and perform Excel formulas (e.g. VLOOKUP) to identify missing SKUs and ensure database completeness, and Action issues highlighted by the Quality Assurance system daily.

Vendor Relations: Serve as a liaison with vendors regarding product information and updates.

Issue Resolution: Troubleshoot product-related issues promptly and effectively, to resolve errors or improve quality

Product and Partner agreement Maintenance: Regularly review product listings for additions and deletions, update customer pricing agreements, and general data updates to maintain accurate pricing and agreements.

Team liaison: Communicate with Sales to ensure they are advised in advance of any known upcoming changes to the database, or that they are informed immediately of any unplanned changes.

About you

You will have a least five GCSE level 4/grade C (or equivalent) and above including Maths and English. You will be proficient at communicating both written and verbal, with excellent organisational skills.  You will have a strong desire to learn new skills, comfortable using the computer including Microsoft Office, especially Excel and have excellent attention to detail.

Our most successful people are highly confident in their own ability, commercially minded, focused, supportive, practical, and creative. Does this sound like you?

Other skills required are:

• The ability to work in a highly pressurised environment to deadlines and with shifting priorities.
• Good communication skills – comfortable on the phone, a professional standard of written work
• Able to handle repetitive processes but with changing priorities.
• Excellent customer service and be customer-focused – aggressive in the pursuit of customer satisfaction.
• Proficient experience with Excel is essential.
• A knowledge of databases is an advantage but not essential.

Our most successful people have a can-do attitude and are, enthusiastic and passionate about delivering top quality service to our stakeholders. Does this sound like you?

Salary £25-26k per year