Cloud Marketplace Program Specialist

About the role

Support making the process of transitioning a rapidly growing number of customers and transactions to the Cloud Marketplace platform successful. Communicate with Climb sales teams and reseller partners via a cloud marketplace support email account to answer their questions and resolve or escalate issues quickly and effectively. Perform all duties at a level that satisfies and exceeds our partners’ expectations in all direct and indirect customer contact.

Job Responsibilities:

• Provide support to Climb sales teams as well as reseller partners via email, Teams, and phone communication about cloud marketplace processes and information including customer contract status, details, contact info. and license information
• Provide support to Climb/DSS supplier/vendor partners (Adobe currently) via communication and issue resolution related to Cloud Marketplace processes and information
• As a high priority, respond to all customer or partner phone and/or email requests for transactional or information processing issues
• Support Adobe’s migration process of customers to the VIP Marketplace program from the legacy VIP program
• Acquire and develop deep knowledge of Climb’s cloud marketplace platform (Infiterra currently) including operational functionality, account contact information, and license status
• Support the process for maintaining customer and license information on the marketplace such as auto enrollment status and contact information
• Support the process for providing visibility to Cloud marketplace information by managing Excel files and system uploads/syncing for the ERP system as well as web applications
• Collaborate with the sales, purchasing, IT, and accounting departments to support marketplace transactions are processed and info. is captured efficiently and accurately
• Escalate information from partners and provide feedback to manager about technical or process issues and errors that need to be remedied
• Document customer issues that need technical support from Climb IT, marketplace platform provider, or vendors via helpdesk tickets and resolution follow up
• Attend specific training in person or online as needed or required
• Assist in training Climb staff or reseller partners on cloud marketplace processes
• Other duties as necessary

About us

Climb Global Solutions, Inc., and Subsidiaries (the “Company”) is an information technology (“IT”) channel company providing both distribution and cloud technology solutions through its Climb Channel Solutions (“Climb”), Grey Matter and Climb Global Services operating segments. Climb is a specialty technology distributor focused on emerging data center and cloud-based products, delivering software and hardware to corporate resellers, value added resellers (VARs), consultants and systems integrators globally. Grey Matter US is a value-added reseller of software, hardware and services for U.S. and Canadian corporations, government organizations and academic institutions. Grey Matter is a UK-based software reseller and cloud service provider devoted to helping Developers, ISVs and tech-led companies succeed and focus on what they do best. Climb Global Services is a technical services team of cloud adoption and migration specialists, supporting all aspects of cloud adoption from migration to training and enablement services.

Education / Experience:

• 2+ years’ experience in either a purchasing or sales support function, preferably in the education market
• Or 5+ years Customer Service experience
• Experience working with Technology companies as suppliers or clients
• Bachelor’s degree or equivalent experience

Qualifications:

• Must be an excellent verbal and written communicator while projecting a professional profile
• Independent, motivated, customer-focused
• Ability to thrive in an unstructured environment and comfortable dealing with ambiguity
• Excellent communication and interpersonal skills, superior ability to present to executives, and influence others
• Ability to prioritize and multi-task
• Analytical problem solver
• Excellent computer skills with Microsoft Office applications

Apply Now--We're looking forward to reading your resume!

Climb Channel Solutions possess a 'make-it-happen' culture where hard work, creativity and success are visible throughout the company up to our CEO. We offer a competitive salary, benefits package and opportunities for continuous professional growth.