Job Title

About the role

Climb Channel Solutions, a specialty distributor focused on driving success with innovative vendors, value-added resellers and managed service providers. This role is responsible for managing ongoing sales relationships within an assigned account (CDW, SHI or Insight). As a key member of the sales team, the Team Lead will directly oversee the DMR Account Executive’s and will work with a variety of vendors to deliver innovative and advanced solutions to our DMR partners. The main function of the Team Lead will be to develop exceptional customer service for resellers for the entire “quote to order” sales life cycle and drive revenue growth in the United States. Team Lead specific duties: 

• Operations lead for team for system improvements, issues, and new implementations 

• Support the DMR Account Executive team with day-to-day questions and issues 

• Quote approvals for DMR Account Executives (LOW approval) 

• Ensuring that DMR’s AE’s are continuously reviewing open/hold order reports 

• DMR shipping credit memos and any required reporting 

• Stay informed on DMR Territory MTD/QTD/YTD on revenue and GP performance 

• Take part in the BCP (Business Continuity Plan) committee 

• Run bi-weekly Team Meetings

• “Player-coach” role in supporting individuals and elevating the team’s performance DMR Territory duties and responsibilities include, but are not limited to:

• Ensure team is meeting company SLA of 4 hours for quotes and orders 

• Ensure team is proactively quoting out all DMR renewal quotes a minimum of 90 days in advance of expiry from the renewal portal only 

• Coverage for AE vacation/sick days 

• Own the development and implementation of sales strategies to enable existing DMR’s and expand their vendor mix 

• Cultivating strong relationships and act as the primary point of contact for DMR partner contacts to ensure partner satisfaction 

• Familiarity and comfortability with a team environment that can identify partners with greatest upside based on solution sales that match our product portfolio 

• Acting as liaison between vendor partners and DMR resellers to grow business in the United States This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

About us

Climb Global Solutions, Inc., and Subsidiaries (the “Company”) is an information technology (“IT”) channel company providing both distribution and cloud technology solutions through its Climb Channel Solutions (“Climb”), Grey Matter and Climb Global Services operating segments. Climb is a specialty technology distributor focused on emerging data center and cloud-based products, delivering software and hardware to corporate resellers, value added resellers (VARs), consultants and systems integrators globally. Grey Matter US is a value-added reseller of software, hardware and services for U.S. and Canadian corporations, government organizations and academic institutions. Grey Matter is a UK-based software reseller and cloud service provider devoted to helping Developers, ISVs and tech-led companies succeed and focus on what they do best. Climb Global Services is a technical services team of cloud adoption and migration specialists, supporting all aspects of cloud adoption from migration to training and enablement services.

About you

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Climb Channel Solutions possess a 'make-it-happen' culture where hard work, creativity and success are visible throughout the company up to our CEO. We offer a competitive salary, benefits package and opportunities for continuous professional growth.